Guarantee, Returns and Other Information

Guarantee, Returns, and Other information

Is the site secure?
We outsource the payment handling to paypal.com, the largest online payment method provider. Your transactions are guaranteed to be secure.

What is our Guarantee?
At Winston Technologies, we are proud of the products that we develop and stand by their quality and reliability. All purchases are covered by our 30-day Unconditional Guarantee. If you are not completely satisfied, return your purchase within 30 days of receipt for a prompt refund (less shipping).

When will my item be shipped?
All orders are generally processed the next business day. Assuming the credit card is verified, the item is shipped within 24 hours. Depending on where in United States or Canada you live, delivery can be from 4 - 10 days.

Where do we ship to?
We ship to all the countries that our carrier, Canada Post, covers. Canada Post ships to almost every country in the world. For non-North American orders, we don't charge additional shipping fees but they are sent via Surface Mail and take longer to arrive (4-6 weeks). If you would like to expedite the shipping, you may pay $8 more to upgrade to Air Mail which takes 6-10 days to arrive.

How can I track my order?
If you have received an email notifying you that your order has been shipped, please visit the Canada Post website to track your parcel. You will need the Tracking number that can be found in your delivery confirmation email.

When inquiring by email about the status of a product, please provide us with the following information:

   Full Name (person who paid for the item)
   Shipping Address (address that the product was delivered to)
   Date of Order
   Payment Method

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